Refund policy
Our 60-night guarantee
Sleep products are personal. HushBand doesn't suit everyone — some people never get used to wearing something on their head, and some people find that added sound makes tinnitus more noticeable rather than less. We'd rather you find that out on your own pillow than take our word for it.
So every HushBand comes with 60 nights to try it.
The 60-day period begins on the day your order is delivered, based on carrier tracking. If tracking is unavailable, we'll use the shipping date plus seven days.
How to request a refund
Email supportnoctelle@gmail.com with:
- Your order number
- The name and email address used on the order
That's all we need. No photographs, no returns form, and no reason required.
We reply to every request within one business day.
What you get back
We refund the full purchase price of the product, including any shipping you paid on the original order.
Refunds are issued to the original payment method. We can't refund to a different card, account, or person than the one used to place the order.
How long it takes
We process approved refunds within 1-3 business days of your request. After that, your bank or card issuer controls when the money appears — usually 3 to 10 business days, though some issuers take longer. That part is outside our control.
We'll email you when the refund has been issued on our end.
You keep the product
You do not need to return your HushBand to receive a refund.
If you'd like, pass it on to someone who might get more use out of it.
Damaged, defective, or wrong item
If your HushBand arrives damaged, doesn't work, or isn't what you ordered, email supportnoctelle@gmail.com within 30 days of delivery. We'll send a replacement or refund you in full, whichever you prefer. Photos help us catch manufacturing problems but aren't required.
This is separate from the 60-night guarantee and doesn't use it up.
Orders that haven't shipped yet
If you need to cancel or change an order, email us as soon as you can. If it hasn't shipped, we'll cancel it and refund you in full. If it's already gone out, the 60-night guarantee covers you once it arrives.
Undelivered orders
If tracking shows delivered but you haven't received your order, contact us within 30 days of the delivery date and we'll investigate with the carrier. If we can't resolve it, we'll replace or refund the order.
Limits
The 60-night guarantee covers personal-use orders shipped within the United States, and applies to a maximum of two units per customer or household. Orders above that quantity, and any order we reasonably believe is placed for resale, are handled case by case.
We reserve the right to decline refunds where we identify fraud or clear abuse of this policy — repeated orders and refunds by the same customer, address, or payment method. We do not decline refunds because someone requested one, requested one late in the window, or didn't give a reason.
Chargebacks
If something's gone wrong, email us first. We can almost always resolve it faster than a card dispute can, and we'd rather fix it directly than have your bank decide it for us.
Your legal rights
This policy is in addition to your rights under applicable consumer protection law. Nothing here limits those rights.
Contact
supportnoctelle@gmail.com
We answer within one business day.
Noctelle
[BUSINESS ADDRESS]